Shipping & Returns Policy

Company: Liaoning Zhihua Technology Co., Ltd.
Brand: VSUPROG
Website: www.vsuprog.com

1. Worldwide Shipping

VSUPROG provides international shipping to customers in over 160 countries and regions worldwide.

We work with reliable international shipping companies, including DHL, FedEx, UPS, EMS, USPS, and Singapore Post.

The shipping method will be selected based on the destination, package size, weight, and delivery requirements.

All products are carefully inspected and securely packaged before shipment.

2. Processing & Delivery Time

Orders are generally processed and shipped within 1–3 business days after payment confirmation, subject to stock availability.

Estimated international delivery times:

• DHL / FedEx / UPS: 5–10 business days

• EMS: 7–15 business days

• Postal Services: 10–30 business days

Actual delivery times may vary depending on the destination, customs clearance, local holidays, and courier services.

3. Shipping Costs

Shipping fees are calculated based on the destination country, package weight, dimensions, and selected shipping method.

Important Notice for Bulk Orders:

Shipping costs automatically calculated by our website may not be accurate for large or bulk orders.

Our customer service team will contact you to confirm the actual shipping cost before shipment.

Additional shipping charges, if applicable, will be confirmed with you in advance.

4. Customs Duties & Taxes

International orders may be subject to import duties, VAT, customs fees, or other local taxes.

These charges are the responsibility of the buyer unless otherwise agreed.

Customers are responsible for providing accurate shipping information and any documents required for customs clearance.

5. Returns & Refunds

We accept eligible return requests within 30 days after delivery, subject to prior approval.

To qualify for a return:

• The product must be in its original condition.

• All accessories and original packaging must be included.

• The return must be authorized by our customer service team.

Defective or Incorrect Products

If you receive a defective, damaged, or incorrect product, please contact us with photos or videos showing the issue.

For confirmed product defects or shipping errors caused by us, we will arrange an appropriate replacement, repair, or refund and cover reasonable return shipping costs.

Returns for Personal Reasons

For eligible returns due to incorrect purchases or changes of mind, customers are responsible for return shipping costs.

Software licenses, activated digital products, and customized products may not be eligible for returns unless defective or required by applicable law.

6. Contact Us

For shipping questions, order tracking, product support, or return requests, please contact our customer service team through our official website.

Company: Liaoning Zhihua Technology Co., Ltd.
Brand: VSUPROG
Website: www.vsuprog.com

We will respond to your inquiry as soon as possible.

7. Important Shipping Information

Please provide your complete shipping address, postal code, phone number, and email address when placing an order.

For customers in Brazil, please provide your CPF or CNPJ tax identification number when required for customs clearance.

Thank you for choosing VSUPROG!